• PHD Consulting



    PHD Consulting provides a consultancy service to ensure that developed concepts, designs and branding elements are mirrored in service and operational logistics. PHD Consulting’s role in the partnership is to work with the design team to ensure design not only looks amazing but works logistically in a fast-paced service environment.

  • Services

    Services include :

    Systems Management

    • Standard operating procedures (SOPs)
    • Designing suitable Key Performance Indicators (KPIs)
    • Induction Manuals
    • Learning Management Systems (LMSs) – online training
    • Point-of-sale (POS) set-up and control

    Quality Assurance Solutions

    • Business planning
    • Mystery shopper reports
    • Operational audits
    • Business plan
    • Initial marketing analysis and review
    • Outlets and franchise reviews and monitoring

    Accredited Training

    • Certificate III and IV Hospitality traineeships
    • Diploma of Management
    • Short courses: RSA, Food Handlers, Food Safety Supervisors, Wine & Food Matching
    • Funded training can be arranged

    Merchandising, Look and Feel

    • Visual merchandising strategies
    • Passive merchandising tactics
    • Ongoing visual merchandising consultancy
    • Initial venue set-up and theming of décor, crockery, cutlery, artwork, menu design, staff uniforms, music and all atmospheric conditions

    Menu Engineering, Development and Design

    • Stock and cost control
    • Standard recipe cards
    • Menu design
    • Sales and marketing solutions
    • Supplier management

    Venue Launch

    • Public relations
    • Entertainment
    • Event management
    • Marketing